Lost or delayed orders
Our policy is to wait 16 days from the last tracking update before we can consider a package to be lost in transit. This allows USPS and UPS to work through any possible shipping delays due to COVID-19 precautions, inclement weather, increases in shipping volume, and any other possible delays.
If your order has not had any tracking updates in 16 days, we will happily reship it for you at no additional cost. We appreciate your patience and understanding as USPS works hard to deliver your Greetabl gifts to you!
If you have any questions regarding your order, feel free to email our Customer Happiness team at hello@greetabl.com